Call Center - Ciudad De México

Ciudad De México, Distrito Federal, Mexico · Credit

Brindar atención personalizada y eficaz a los clientes de Konfio mediante contacto personal y herramientas de soporte. Se debe comprender al 100% el producto para poder asistir a los clientes y crear una experiencia de excelencia en Konfío.

Requirements

  • Buena articulación de palabra
  • Actitud positiva y paciencia para escuchar las necesidades de los clientes
  • Proactividad
  • Habilidades para buena escritura de correos electrónicos
  • Experiencia en servicios financieros
  • Aprendizaje rápido.
  • Adaptabilidad al cambio
  • Facilidad para aprender sobre nuevas tecnologías
  • Experiencia en herramienta de soporte en plataformas como Zendesk, etc.
  • Manejo básico de Microsoft Office


Benefits

  • Competitive compensation package, including opportunity to earn equity ownership in Konfío
  • Health, dental and life insurance
  • Yearly discretionary bonus
  • You'll be part of a world-class FinTech team
  • Other Perks (24/7 snacks and caffeine)
About Konfío

Small businesses are the backbone of the economy, yet have been completely disregarded by banks. Konfío was created in order to finally change this! Our mission is to fuel the growth of promising small businesses so they become strong and relevant in their field.

Konfío is an online lending platform for small businesses in Mexico, using alternative data for rapid credit assessment, allowing owners to focus on what’s important - growing their business.

We’ve had awesome traction and are venture-backed by QED Investors, Kaszek Ventures, Accion, and Jaguar Ventures. Considered one of the 5 Most Successful startups in Mexico according to El Financiero, we are building a world-class FinTech team in order to set the new standard.